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Frequently Asked Questions

How much does it cost to ship my car?

The total cost is determined by several factors:

  • Type of Vehicle: its size and weight
  • Condition: whether the vehicle is running or not. "Running" means the engine starts and the car can move under its own power, while "not running" means the vehicle does not start.
  • Type of Trailer: whether it's open or enclosed
  • Distance/Mileage: the distance between your pickup and delivery locations
  • Modifications: alterations like lowered or lifted suspension, larger tires, roof racks, etc.
  • Seasonal Fluctuations: changes in supply and demand on specific routes during different seasons.
What payment methods are available to me?

We accept only cashier's checks, cash, and Postal Money Orders. Payments can also be made using Visa or Mastercard over the phone through our office. If you choose to pay by credit card, the payment must be processed after the vehicle is picked up to ensure it is completed before delivery, and a convenience fee will apply for phone payments. Personal checks are not accepted. The customer agrees that if payment cannot be made at delivery, the vehicle will be stored at their expense. If the customer is unable to take delivery for any reason, the vehicle will be placed in storage, and all associated storage and delivery fees will be the customer’s responsibility.

How much in advance should I make my plans?
We prefer to have two to three weeks' notice before your shipment. However, if you need to transport a vehicle right away, we may still be able to assist you. Let us know your requirements, and we'll provide the best options to accommodate your needs.
What steps should I take to get my vehicle ready for transport?

Ensure the car's exterior is clean so the driver can conduct a proper inspection of any existing scratches or dents.

Remove all personal belongings from the vehicle.

Take off any loose parts attached to the body, as well as any non-permanent luggage, bike racks, or ski racks.

Can I select whether my car is loaded on the top or bottom of the trailer?
You can specify whether you prefer your car to be loaded on the top or bottom of the trailer, but please indicate this when you request your quote. Depending on the type of vehicle, special rates may apply to accommodate your preference.
Should I leave gasoline in my car?
Yes, you should have some gasoline in the vehicle's tank, ideally about a quarter full.
Do you transport non-operational vehicles?
As a broker, we can assist you in transporting non-operational vehicles. It's beneficial if they can roll, brake, and steer.
Where will my vehicle be picked up and delivered?
Since most of our trucks are 80 feet long, it's usually not possible to navigate residential streets. Therefore, the driver and customer will coordinate a convenient pickup or delivery location, such as a nearby parking lot or dealership. In most cases, we can reach locations within a few blocks to a mile of your address.
Is someone else allowed to sign for my vehicle at delivery?
Yes, another person can handle the pickup or delivery on your behalf. Please notify our office with the name of your representative.
What should I do if my vehicle arrives at the destination before I do?
If you are unavailable to receive your vehicle and cannot appoint a consignee to act on your behalf, the car will be placed in a secure storage facility. Terminal and/or storage fees may be incurred.
Is my vehicle covered by insurance?
Yes, your vehicle is insured while in our care. At pickup, a condition report (Bill of Lading) is completed by the driver and the individual handing over the vehicle. Upon delivery, the recipient will inspect the vehicle to ensure it arrived in the same condition. Any exclusions from coverage are outlined in the Bill of Lading. If you notice any damage, it must be documented on the report before signing and before the driver leaves. Claims submitted afterward cannot be accepted.
Do I need to cancel my auto insurance while my vehicle is being shipped?
No, you should not cancel your car insurance. Your policy, including at least comprehensive coverage, must remain active to protect against "Acts of God" and glass damage while the vehicle is in transit.
What occurs if my vehicle sustains damage during transport?

Upon delivery, the truck driver will provide you with a Bill of Lading/Condition report. If you notice any damages:

  1. Document them in the designated section of the Bill of Lading/Condition report at the time of delivery, and ensure you keep a copy.
  2. Take photos of the damage.
  3. Inform our office as soon as possible.
Are personal items inside the car covered by insurance?
The carrier's cargo insurance does not cover personal items inside the vehicle.
Do I need to pay a deductible?
No, you are not required to.
Will you reimburse me for rental car fees if my vehicle arrives late?
No, we do not provide reimbursement.